Verify it's the CRA calling

What to expect when the CRA calls

Be cautious if you receive a call from someone you do not know. Before you provide any personal information, confirm you are speaking with a Canada Revenue Agency (CRA) employee.

CRA employees will identify themselves when they contact you. They will give you their name and a phone number to call them back, if needed. Do not use the phone number provided until you have confirmed it is from the CRA.

Steps to take when you are speaking with a caller

  1. Do not share your information

    Do not provide personal information if you do not know it is really the CRA calling.

  2. Get the caller's information

    Ask for the caller's name, office name or location, and phone number to call back. Do not trust the caller ID on your phone.

  3. Tell the caller you will verify their information

    Let the caller know you will verify their information before calling back.

  4. End the call

    After you end the call, use the verification tool below to confirm the phone number is from the CRA.

Confirm a phone number is from the CRA

Do not trust the caller ID on your phone. After you end the call, verify the phone number the caller gave you before you call back.

Verify a CRA phone number

Enter 1 and the 10-digit phone number you were given to call back.

You can also verify a phone number by referring to the CRA's list of phone numbers below.

CRA phone numbers

Compare the number you were given with the official Canada Revenue Agency contact lines listed here.

Service Phone number Notes

If you're still unsure the CRA contacted you

The CRA may contact you if you owe money, are missing information on your return, or are being reviewed. If you are still unsure whether the caller was from the CRA, contact the CRA directly using a number from this page or from canada.ca.

Find the reasons why the CRA may contact you